Outsourcing Help Desk Support
A Premier Provider of help desk outsourcing support solutions, AccuNOC offers web based help desk support and management for small business. With the cost of in house help desk management skyrocketing, we provide the perfect alternative to keep your employees as productive as possible. Reducing downtime is our goal and with rapid help desk support we can insure that workstation related issues don't compromise your businesses productivity. With our secure remote desktop sharing capabilities and the power of ITIL standards web based help desk software, your employees are only a click away from certified help desk support.
A Responsive and Proactive Help Desk System
We utilize state of the art help desk software to insure that all employee issues are dealt with in a timely manner. Your problem tickets are processed immediately and ticket updates are available via email, telephone, or RSS feed. Ticket status and escalation can also be generated via blackberry, iphone, or other mobile device. AccuNOC also offers a help desk support desktop icon which routes your employees directly to technical support. Once a trouble ticket is resolved employee and management are notified immediately via email or sms text message.
Issues we can address and Tasks We can Perform Remotely
Slow Network or System Performance, Slow Computer, Virus Removal, Operating System Boot Failure, Spyware Removal, Internet Connectivity Issues, Hardware Conflicts, System Refusal to shut down, Memory Problems, Software Conflicts, Network Printer Problems, Illegal Operations Errors, Blue Screen of Death, Hardware Failures, Data Backup Glitches, Windows Freeze Ups, Annoying Pop-ups, Application Installations, Email Problems, Updates/Patch, data recovery, compnay wide application updates, support for telecommuters, and application training.
Our help desk solution utilizes a 256-bit secured connection. We connect directly to your employee's computer and perform required tasks while they watch.
A Customized Outsourced Help Desk Solution
AccuNOC will work with your company to design a unique and effective help desk solution. SLAs, preventative maintenance, remote services, and on-site options customized to fit the operational functionality of your business. Contact us today!
Professional Help Desk Outsourcing and Help Desk Management Solutions